Terms of Service

GigPerfect Full Service & Token Store - Terms of Service

Last Updated: November 12, 2026

1. Acceptance of Terms

By choosing to use GigPerfect's token store and optional paid features (the "Service"), you agree to be bound by these Terms of Service ("Agreement"). If you do not agree, do not use those features. These terms do not make a purchase or acceptance of token-store terms a condition of using the free practice tools or creating an account.

This Agreement constitutes a legally binding contract between you and GigPerfect. By clicking "I Accept" or by using the Service, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions herein.

2. Eligibility and Consent

General Eligibility

GigPerfect is an independent supplementary music practice tool for students of all ages, including children under 13. It is not affiliated with school districts or teachers. Token purchases and paid enhancements are optional and separate from the free practice tools.

Minors

Users under 18 need a parent or legal guardian's consent or supervision for token purchases and other actions involving money. A parent or guardian must review the applicable terms and authorize use of their payment method. Core practice tools do not require a purchase.

Optional Chartboards and sharing user-created content with other users also require a parent or legal guardian's consent or supervision for users under 18, under their separate terms. Local recording does not by itself share content with anyone.

Unauthorized purchases made by minors are the responsibility of the parent or guardian, subject to the Refund Policy and applicable legal rights. Purchases of digital tokens are final except for the stated refund exceptions and legal requirements. Chargebacks or payment disputes for valid transactions may result in permanent account termination.

Parental Consent

If you are a parent or legal guardian permitting a minor to use the token store, review and accept these terms on the minor's behalf and oversee purchases. Refund exceptions and applicable legal rights remain as described below and in the Refund Policy. Any legal requirements for collecting children's personal information apply separately; accepting these terms does not by itself verify parental consent. GigPerfect does not rely on teachers or school districts to provide parental consent.

3. Description of Optional Services

GigPerfect's core music practice tools are free. Optional account, sharing, and paid features include:

  • Chartboards and performance rankings
  • Shared recordings and social features
  • User profiles and community interaction
  • Digital token store for purchasing tokens
  • Premium content and features unlockable with tokens

4. Token Store and Digital Consumables

Nature of Tokens

Tokens are digital consumables used within the Service to unlock premium content, features, and functionality. Tokens have no monetary value outside of the Service and cannot be exchanged for cash or any other form of currency.

Purchase of Tokens

  • Web purchases are processed through Stripe; purchases in the native Android app are processed through Google Play Billing
  • Tokens are credited to your GigPerfect account after the payment processor confirms successful payment; pending payments do not grant tokens
  • All sales are final and non-refundable except as expressly stated in the Refund Policy or as required by applicable law
  • The purchase screen shows the applicable price and currency; Google Play displays its localized product price
  • You authorize GigPerfect to charge your selected payment method for all token purchases

Your purchased tokens belong to your GigPerfect account and are available across devices. If a confirmed purchase is missing, use Restore Missing Tokens in your profile. Restoration checks supported processors regardless of your current device. Google Play purchases not yet linked to your account on the server may require reopening the Android app. Contact support if delivery remains incomplete.

Token Usage

  • Tokens may be used to unlock premium content, features, exercises, and other digital goods within the Service
  • GigPerfect reserves the right to modify, add, or remove token-unlockable content at any time
  • Tokens do not expire unless your account is terminated
  • Tokens are non-transferable and may not be sold, traded, or transferred to other users

Unauthorized Purchases by Minors

Parents and guardians are responsible for any purchases made by minors using their payment methods. To prevent unauthorized purchases:

  • Secure your payment methods and devices
  • Monitor minor users' access to payment information
  • Use device-level parental controls where available

If you believe an unauthorized purchase was made by a minor, contact [email protected] immediately. We will review such claims on a case-by-case basis, but all approved purchases are considered final and binding.

5. Refund Policy

ALL SALES ARE FINAL. Tokens are digital consumables delivered instantly upon purchase. Refunds are not provided except for:

  • Duplicate charges: If you were charged multiple times for the same transaction due to technical error
  • Technical delivery failure: If tokens were not delivered to your account after successful payment and the issue cannot be resolved by GigPerfect support
  • Unauthorized charges: If your payment method was used without your authorization, subject to verification and fraud review

For full refund policy details, please see the Refund Policy tab.

6. Chargebacks and Payment Disputes

Prohibited Chargebacks

Disputing a legitimate charge with your payment provider (filing a chargeback) for a valid token purchase constitutes a material breach of this Agreement and will result in:

  • Immediate and permanent termination of your account
  • Forfeiture of all tokens, purchased content, and access to the Service
  • Prohibition from creating new accounts or accessing the Service in the future

Legitimate Disputes

If you believe a charge was made in error or without authorization, contact [email protected] so we can investigate. GigPerfect will work with you to resolve legitimate disputes.

Evidence Retention

GigPerfect maintains detailed transaction records to contest fraudulent chargebacks, including:

  • IP addresses and device identifiers
  • Purchase timestamps and transaction IDs
  • Token usage and unlock event logs
  • Terms of Service acceptance records
  • Account activity history

This evidence will be provided to Stripe and payment providers to contest unwarranted disputes.

7. Fraud Monitoring and Account Suspension

Fraud Detection

GigPerfect employs automated and manual fraud detection systems to protect the Service, its users, and payment systems. These systems monitor for suspicious activity.

Temporary Access Restrictions

If fraud detection systems flag your account as potentially suspicious, GigPerfect may temporarily lock or restrict access to your account, tokens, or purchased content pending investigation.

Resolution Process

If your account is locked due to fraud detection, contact [email protected] for help. You may be required to provide verification information.

Permanent Termination

If GigPerfect determines that fraudulent activity has occurred, your account will be permanently terminated, resulting in forfeiture of all tokens and purchased content.

8. Prohibited Behavior

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Share recordings containing copyrighted music or material without proper authorization
  • Share content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Impersonate any person or entity or misrepresent your identity or affiliation
  • Attempt to gain unauthorized access to any portion of the Service, other users' accounts, or GigPerfect's systems
  • Interfere with or disrupt the Service
  • Use automated systems (bots, scrapers, etc.) to access the Service
  • Sell, trade, or commercially exploit tokens or account access
  • Create multiple accounts to abuse promotions or circumvent restrictions
  • Exploit bugs or vulnerabilities for personal gain
  • Engage in any form of fraudulent activity

9. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, software, audio content, exercises, and instructional materials provided by GigPerfect, are owned by GigPerfect or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

10. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL CONTENT, FEATURES, AND TOKENS, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

GigPerfect DOES NOT WARRANT THAT:

  • The Service will be uninterrupted, secure, or error-free
  • Any errors or defects will be corrected
  • The Service will meet your requirements or expectations
  • Purchased tokens or content will always be available
  • The Service will be compatible with all devices or platforms

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GIGPERFECT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR:

  • Loss of profits, goodwill, use, data, or other intangible losses
  • Lost tokens or purchased content
  • Account termination or suspension
  • Unauthorized access to your account or data
  • Payment disputes, chargebacks, or refund denials

IN NO EVENT SHALL GIGPERFECT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO GIGPERFECT IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

13. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms of Service, the Service, or token purchases shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) or JAMS in accordance with their Consumer Arbitration Rules, rather than in court, except that you may assert claims in small claims court if your claims qualify.

YOU AND GIGPERFECT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

14. Contact Information

For questions, concerns, support, or to report violations regarding these Terms of Service or the Service, please contact [email protected]. Joining Discord is not required.

Operator: GigPerfect is operated by Jeremy Browne, a sole proprietorship based in California.